Shipping policy

OHMYGAIA Shipping Policy

At OHMYGAIA, we strive to ensure that your products reach you as quickly and efficiently as possible. Below are the details of our shipping policy:

Shipping Locations:

  • We currently ship to addresses within the United States only.

Processing Time:

  • Orders are processed and dispatched the next business day after the order is placed.

Shipping Methods and Delivery Times:

  • We offer standard shipping through USPS, with an estimated delivery time of 2-7 business days.
  • Expedited shipping options may be available at checkout for an additional fee.

Shipping Costs:

  • Shipping costs are calculated at checkout based on the weight and destination of your order.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment's progress.

Lost or Damaged Packages:

  • If your package is lost or arrives damaged, please contact us at info@ohmygaia.com within 7 days of the estimated delivery date. We will work with you to resolve the issue promptly.

Changes to Shipping Address:

  • If you need to change your shipping address after placing an order, please contact us immediately at info@ohmygaia.com. We will do our best to accommodate your request, but cannot guarantee changes once the order has been processed.

When Your Order is Marked “Delivered” but You Can’t Find It

We know how frustrating it can be when tracking shows your package has been delivered, but it’s nowhere to be found. While we’re not able to replace or refund orders once the carrier marks them as Delivered, we want to help you track it down.

Here are some quick steps that often solve the mystery:

  1. Check around your property – sometimes carriers leave packages in a hidden spot for safety.

  2. Ask neighbors or household members – it might have been accepted on your behalf.

  3. Contact USPS (or your delivery carrier) – give them your tracking number and request a “GPS Delivery Scan” to see the exact drop-off location.

Most of the time, packages turn up within a day or two!
If you’re still unable to locate it, your local post office is the best place to get additional details.

Thank you for understanding that once a package is marked as Delivered, ownership transfers to the recipient.

Contact Us: If you have any questions or concerns about our shipping policy, please reach out to us at info@ohmygaia.com